Faq

What are your shipping options and delivery times?

We offer standard and expedited shipping to most countries. Standard shipping typically takes 7-14 business days, while expedited shipping takes 3-7 business days. Delivery times may vary depending on your location and customs processing. You will receive a tracking number via email once your order is dispatched.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the shipping process.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination. Please note that customers are responsible for any applicable customs duties, taxes, or import fees levied by their country.

Are your smartwatches compatible with both iOS and Android?

Most of our smartwatches are compatible with both iOS and Android smartphones via dedicated companion apps. Please check the product description page for the specific model you are interested in, as it will list the exact compatibility requirements and supported operating system versions.

Do your keyboards and gamepads require special drivers or software?

Our keyboards and gamepads are designed for plug-and-play functionality on major platforms like Windows, macOS, and often consoles (for gamepads). Basic features work immediately. For advanced customization (like macro keys or RGB lighting), you may need to download the official configuration software, which is clearly linked on the product's support page.

What is the warranty period for your products?

All CylchAwen products come with a standard manufacturer's warranty of 12 months from the date of purchase, covering defects in materials and workmanship. The warranty details and claim process are included with your product documentation.

What is your return and refund policy?

We offer a 30-day return policy for items in new, unused condition, in their original packaging with all accessories. To initiate a return, please contact our support team at [email protected] within 30 days of delivery. Once we receive and inspect the returned item, we will process your refund to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.

What should I do if I receive a defective or damaged item?

We sincerely apologize for any inconvenience. Please contact us at [email protected] within 7 days of receiving the item. Include your order number, photos/videos of the product and its packaging clearly showing the damage or defect. Our support team will guide you through the replacement or refund process promptly.

How can I get technical support for my product?

For any technical assistance, setup questions, or troubleshooting, our dedicated support team is here to help. Please email us at [email protected]. For faster service, kindly include your order number (if applicable) and the specific product model name. You can also find user manuals and setup guides on each product's page under the "Support" or "Downloads" section.

How do I stay updated on new products and promotions?

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